Open Position -

Application Support Analyst

REF. NO:
PrF-ASA

PURPOSE OF THE ROLE:

As an Application Support Analyst you will support clients using our finance software application. You will interact with staff to resolve general software and hardware issues and will utilise new technologies to improve business processes. Proven technical skills in SQL are essential. Previous experience working in a SaaS environment is desirable.

YOUR CONTRIBUTION TO SOMETHING BIG:

  • Maintain a detailed understanding of the product technically and functionally
  • Managing, investigating, resolving and / or escalating pre- and post-implementation issues via our ticketing systems
  • Make recommendations for product enhancement and revisions to the product manual/user guide based on support and training experience
  • Involvement in all stages of the delivery cycle: from research to development, working closely with the developers and business analysts
  • Carrying out business process reviews with clients to ensure that existing processes are still relevant and that where change is required it is managed effectively to deliver improvements to business efficiency without upsetting the status quo
  • Thoroughly document product and process inconsistencies/issues/ software concerns for follow-up and/or resolution by ASEs development team
  • Providing first and second line support including ad-hoc training to clients via email and remote sessions

OUR IDEAL TEAMMATE HAS EXPERIENCE WITH/KNOWLEDGE IN:

  • At least 2 years’ experience in a similar role
  • Excellent written and oral communication in English
  • Knowledge of SQL, Network troubleshooting, Support of Windows 10, and MacOS based systems

YOU WILL GET ADDITIONAL POINTS FOR:

  • Basic understanding of APIs and REST based Web Services, PL/SQL, Shell Scripting, Atlassian products, Office 365 Administration, Microservices and any other database types
  • An IT related degree qualification
  • An understanding of premium finance

YOUR PERSONALITY:

  • Excellent communication skills, both verbally and written, are essential
  • Willingness to serve clients and be empathetic to their needs  
  • High attention to detail and a keen emphasis on accuracy
  • Ability to work to deadlines, along with the flexibility to manage changing priorities and the ability to multi-task
  • Proven ability to sustain high level of performance under pressure and remain focused
  • Ability to self-motivate, self-manage and work both autonomously and as part of a team

WHY JOIN US:

By joining us you will enjoy unparalleled opportunities to a rewarding & diverse career path. Here are some of the perks you will also enjoy:

  • 25 Days Paid Leave
  • Supplemental Health & Dental Care
  • Competitive Remuneration Package
  • Exceptional Social Package & Special Discounts
  • Innovative & Agile Teams
  • Challenging Projects & Leading-edge Technologies
  • Friendly & Supportive Atmosphere
  • Socially Responsible Company
  • Tech & Soft Skills Training
  • Team Bonding Events
  • Fruity Afternoons & Beer Thursdays
  • Excellent Office Location & Facilities & a wonderful terrace
  • Relaxing & Gaming Areas
  • Free Bike Parking & Showers

Learn more about the tech stack and team culture here.