Relevant technical, asset management, or inventory experience
Experience with IT asset automated discovery solutions (ServiceNow, BMC, Altiris, FreshService)
Experience with network assets, network engineering and operations
Creative ability, analytical and technical skills and independent judgment
Ability to examine, understand and extract asset information from device configurations such as AWS EC2, RDS, Network routers / APs, load balancers, and firewalls using SNMP or automated discovery agents / probes
API experience would be a plus
Hands on experience with administration or tracking of certificates, domains, and software maintenance life-cycles
Develop and oversee the structure of an asset & configuration management function and corresponding system (CMS), including configuration item (CI) definitions, relationships, and key attributes (e.g., unique asset identifiers, license details, SLAs, version, renewal dates), and ensure key attributes are maintained and updated
Provide hands-on development, configuration, and management of the CMDB, modelling, and business service mapping using ITSM tool and other technologies (Asset auto-discovery, JAMF Pro, PDQ, AWS, Active Directory integration, third-party contract management applications)
Be responsible for tracking / managing:
All domains as CIs across various registrars for DNS Registration and Zones in our CMDB
All Certificates as CIs across the various CAs, and maintaining the CI details for each in our CMDB
Managing the “Vendor Management Database,” to include vendor contact details, support process in our CMDB
Work closely with IT Service management, HR, Vendor Management, Procurement, Finance, and Global End-User Support teams to assist with centralized data automation used to improve efficiencies in hardware, software, cloud, and contract asset management.
Work towards leveraging ITSM tool to automate CI updates for On/Off Boarding hardware returns & software entitlement harvesting.
Ensure compliance with legal / auditory requirements, regarding software and user licensing.
Proactively reviewing inventory status of IT hardware (physical/virtual) and performing reconciliation analysis of IT asset records.