Customer Support Specialist



  • Recent graduate with previous experience (internships or full-time jobs in a data management or technical support position)
  • Proficient English language. A second language (preferably German or French) is a plus
  • Bachelor degree or higher
  • Excellent MS Office (Excel, PowerPoint) skills
  • QA, problem-solving and communication skills
  • Experience working with CMS, CRM, Customer Service Software or similar systems is a plus


  • Deliver customer support as per internal standards
  • Manage questions and requests from customers
  • Assist clients with resolving urgent issues during on-call shifts
  • Assist with any requests from event participants
  • Utilize on a daily basis the internal customer support system
  • Escalate issues as per standard support routes, ensure issues resolution and follow-up;
  • Proactively engage in identifying inefficiencies in current support delivery process and propose ideas for improvements
  • Maintain database with most commonly submitted issues
  • Maintain an effective communication process with team members
  • Contribute to customer resources and documentation optimization
  • Collaborate with account and project managers, designers and team developers to shape the best possible customer onboarding experience
  • Create app content using our CMS, based on customers ‘and project leads’ requirements


The hours of work include day and night shifts with one hour lunch break. Weekend on-call support will also be provided, arranged through shifts with the other colleagues. Flexibility is offered during on-call periods, as long as requests are addressed in due time.