Helpdesk Consultant

REF. NO:
STG - HT

SKILL SET

  • Previous relevant help desk/support experience in a mixed Windows/Mac environment
  • SSO experience (OneLogin, Okta)
  • Service orientation and team player mentality
  • Excellent organizational skills and attention to detail
  • Experience at a high-growth company will be considered a plus

YOUR CONTRIBUTION

As a Helpdesk Consultant you’ll be based in our newly established office in Sofia and will be the face of IT to the company, working to constantly improve incident resolution time, ensuring team presentations are run smoothly, and helping new hires feel adequately set-up for success on the technology front.

  • Configure, maintain, troubleshoot and repair all office computers, equipment and peripherals (with an emphasis on Apple products)
  • Operate and maintain the various audio-visual aspects of the office
  • Provide assistance to the weekly company-wide meetings, ensuring they run smoothly and quickly fixing any AV issues
  • Create accounts for internal systems, reset passwords, and troubleshoot general access issues
  • Assist with new hire orientation and equipment set up
  • Manage and administer internal application stack, MS Office, Google Apps, Developer Tools