THE ROLE:

We are looking for an enthusiastic and diligent Business Analyst to join our team in Customer Platforms; a programme focused on enabling our brands to provide the best solutions to the widest reach of customers. We specialise in three areas; product management, subscription management and access management. In these areas, you’ll work closely with dedicated cross functional development and product teams, supporting the Product Manager in creating on-going prioritised backlogs of work which drive value for the business with a focus on defining and then measuring their success. You’ll work closely with your agile development team and key stakeholders to identify and understand their requirements, create epics and user stories, identify sprint goals and incrementally achieve the best quality outcome.

YOUR CONTRIBUTION TO SOMETHING BIG:

• Work closely with one or more cross functional development teams on a range of new initiative projects, rollout projects or BAU change requests, seeing them through to completion
• Working alongside a Product Manager, liaise with stakeholders across technology to identify and elaborate the next priority/ies for the programme
• Work with Business Stakeholders to elicit requirements for change requests, resolving any conflicting/unclear requirements along the way
• Manage the backlog refinement and estimation process
• Ensure all stakeholders are informed of the progress throughout the change lifecycle
• Identify the benefits that a potential solution is expected to deliver, how these will be measured and the associated costs
• Use appropriate analysis documentation, e.g. user journeys, process flows, data flows, use cases, user stories

OUR IDEAL TEAMMATE HAS/IS:

• 5+ years of professional experience within IT project delivery using Agile practices. Experience of subscriptions lifecycle and associated technologies as well confidence with back-end infrastructure processes is preferred.
• Skilled and structured in requirements elicitation and analysis to identify business or customer value
• Experienced in problem-solving and able to absorb a range of sometimes conflicting requirements to narrow down potential solutions to provide options and recommendations
• Ability to present information in different styles according to the need and maturity of the dev team AND according to the stakeholder type
• Experience facilitating conversations outlining potential solutions and prioritizing options based on business value or required outcomes
• Experienced in suitable visualization techniques for your analysis to best highlight the proposed change
• Encourage and establish (or re-establish) ways of working with other disciplines to collectively contribute to delivering business value
• Seek ways to collaborate across the wide spectrum of stakeholders in order to achieve a common understanding of challenges, opportunities and next steps
• Contribute towards creating a trusted empowered team that feels comfortable handling challenging conversations around scope, benefits, failure and ways of working
• Understanding of iterative product development and the technology delivery lifecycle from inception through to delivery including MVP, prototyping and lean start-up techniques.
• Lead/support delivery of a major release or multiple initiatives from BA perspective through a clear understanding of the purpose and value of the increments within it
• Have experience working with distributed teams and an appreciation of the benefits and challenges of doing so
• A great communicator able to influence and communicate at every level, share risks, assumptions and constraints effectively across discipline and business stakeholders
• Able to clearly communicate complex technical subjects to business and technology stakeholders and focus on alignment to business objectives
• A proven facilitator of difficult conversations, able to tailor their approach according to the situation and audience