Open Position -

Senior Ecommerce Operations Specialist

REF. NO:
QUE-EOS

THE ROLE:

  • Questers is currently looking to hire a Senior Ecommerce Operations Specialist for a large Multinational company in Consumer Electronics.
  • You will join a small team of specialists passionate about products, making a mark, and having fun doing it. We’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. You will play a crucial role as part of an exciting team with start-up mentality in charge of developing our Global DTC (direct-to-consumer) eCommerce strategy & business
  • You will report into the Head of DTC eCommerce for EMEA & AP (based in Lausanne, Switzerland)
  • You will help us manage day-to-day sales & website operations for our direct-to-consumer eCommerce business across 30+ countries and work closely with category managers to execute commercial activations on our ecommerce platform & websites
  • You will define ways to streamline & optimize operational processes globally and work with X-functional teams on automation opportunities
  • You will own weekly business reporting & support eCommerce lead team with reporting & analytics across sales, traffic & conversion. You will support the performance marketing execution across paid media, affiliates & email, as well as, coordinate seasonal campaign execution on the websites

YOUR CONTRIBUTION AND RESPONSIBILITIES:

Secure best-in-class sales operations and execute commercial plans on the eCommerce platform & website

  • Manage day-to-day ecommerce sales operations & order management, liaising with eCommerce regional heads, category managers & X-functional teams (e.g. troubleshooting with customer care & supply operations)
  • Execute commercial activations on ecommerce platforms aligned with category plans (incl. set up of promotions, bundles & campaigns). QA & troubleshoot pre- & post-launch
  • Manage product catalog incl. coordination of New product launches on the websites liaising on key launch criteria with webteam, category managers, supply teams & country teams
  • Coordinate seasonal campaign execution with the X-functional teams across web, marketing, agencies & commercial teams and project manage launch plan
  • Lead projects related to end-to-end eCommerce process & operations optimization, proactively identify challenges and opportunities to streamline and automate
  • Be the main point of contact for all web related requests liaising between the organization & the webteam

Manage weekly business reporting, analyse sales trends & provide insights to the wider team

  • Own daily & weekly business reporting & analytics deriving insights to the wider Global eCommerce team across revenue & key ecommerce metrics (traffic, conversion & AOV)
  • Analyze eCommerce sales trends and operational data turning insights into action & recommendations to the wider team
  • Support category managers by building sales, traffic, forecasting based on seasonal and historical trends
  • Identify opportunities to evolve business reporting framework as the business develops & the team evolves

Support performance marketing execution across paid media, email & affiliates

  • Support the commercial leads & category managers with performance marketing execution & performance analytics
  • Ensure best in class execution of campaigns, lead QA and provide feedback to agency partners on improvements
  • Requires working in a team environment with other departments at The Company such as website team, marketing, customer care, supply chain & finance
  • Outside the Company - the position requires business relations, cooperation and work with Bulgarian and international clients, partners and suppliers and their professional teams

OUR IDEAL TEAMMATE HAS/IS:

  • 4-7 years of previous working experience in eCommerce across website, commercial & operational aspects (e.g. Etailer, online marketplace or a brand operating a direct to consumer website eCommerce business)
  • Previous experience in managing complex eCommerce operations, projects and/or campaigns, as well as, Content Management Systems (CMS) and/or eCommerce platforms (e.g. Magento, Shopify, Digital River, Amazon Seller/Vendor Central etc)
  • Strong analytical skills / mindset, experience in managing complex data sets with advanced knowledge of Excel
  • Excellent written and verbal communication & collaboration skills. A true team player. Comfort and ease in working in a multi-functional global organization with many stakeholders
  • Project management & coordination experience
  • Experience in digital marketing would be a plus
  • Flexible mindset and comfortable with a start-up like, dynamic & fast paced work environment
  • Excellent time management skills with independence and flexibility to deal with multi-stakeholder, complex projects

OUR OFFER:

  • 25 Days Paid Leave
  • Supplemental Health & Dental Care
  • Competitive Remuneration Package
  • Exceptional Social Package & Special Discounts
  • Innovative & Agile Teams
  • Challenging Projects & Leading-edge Technologies
  • Friendly & Supportive Atmosphere
  • Socially Responsible Company
  • Tech & Soft Skills Training
  • Team Bonding Events
  • Fruity Afternoons & Beer Thursdays
  • Excellent Office Location & Facilities & a wonderful terrace
  • Relaxing & Gaming Areas
  • Free Bike Parking & Shower