Whether you’re telling a client the project is delayed or presiding over an unenthusiastic performance review difficult conversations are an inevitable part of management. How should you prepare for this kind of discussion? How do you find the right words in the moment? And how can you manage the conversation so that it goes as smoothly as possible?
You have certainly all had difficult conversations with colleagues, but how often does the end result match your initial goals? Thanks to our great trainer Hristo Hadjitchonev on October 16th we all felt a little bit more confident and prepared for tough talks!