Open Position -

Business Analyst

REF. NO:
ZEPH-BA

THE ROLE:

The ideal candidate will have strong experience working as a consultant or client facing analyst and delivering solutions based on SaaS technology for blue-chip clients. A technology specialist who can combine those skills with sound business understanding, work with business teams to design and plan a best practice deployment, work with the Zephr and client teams to deliver the required change, and then support the client through the deployment.

YOUR CONTRIBUTION TO SOMETHING BIG:

  • The Business Analyst will be responsible for engaging with clients where they require the Zephr platform to be extended or for custom elements for their site to leverage the Zephr capabilities to their fullest
  • The Business Analyst will work with the client to understand and define the changes required, guiding them in terms of best practice to achieve the best outcomes, and then documenting the work to be completed
  • Where necessary the Business Analyst will engage with any 3rd Party vendors to understand their technology and identify how to best integrate with Zephr
  • Working with the Zephr PM and Deployment Services developers, they will then oversee the changes and support the client in deploying them

CORE REQUIREMENTS:

  • Strong independent resource capable of owning and delivering change
  • Strong communication skills - listening, understanding and explaining, facilitating design workshops, and translating technical concepts from Zephr, clients, and third-parties, to business stakeholders
  • Commitment to quality methodology and detail in every interaction - meetings and documentation - to deliver high-quality services and continually improve the product (services and software)
  • Ability to quickly grasp client business models, objectives and change plans, and how software solutions will positively deliver that change
  • Ability to analyse client requirements / challenges, identify important and unimportant aspects, and establish optimum designs using the Zephr platform and related technologies
  • Capacity to influence key design decisions to deliver the best outcome in order to achieve the clients objectives
  • Good technical understanding from high-level architecture and integration to detailed web application components and SaaS fundamentals, including application security best practices
  • Working with Zephr PM to translate designs in to high-level project plans, working with Zephr Developers to deliver change
  • Worked with high-performance SaaS technology stacks, dealing with billions of pages per month - Java/SQL backend, JavaScript front-end

REQUIRED SKILLS/EXPERIENCE:

  • 5 years plus consultancy experience working with blue-chip enterprise clients
  • Ideally working within a SaaS software vendor or a large consulting organisation, delivering packaged services modules designed to accelerate client deployment
  • Strong technical background demonstrating core knowledge and skills (related to CMS, CDN, REST API, CDP, JS, HTML, JSON, React, GraphQL, Webhook) and ability to engage in detail with technical resources where required
  • Media industry expertise (subscription models / martech), knowledge of associated business models and technologies