We are hiring:

Etail Operations Specialist



  • You will report to the Head of Marketing for the UK & Ireland (based in Windsor, UK) and dotted-line to the Etail Channel Manager (based in Lausanne, Switzerland). You will help local teams drive best-in-class executions of product launches on top customers in key markets (e.g. Currys, John Lewis, Argos, Ebay & Tiktok).
  • This is a great opportunity to gather experience in a role of omni-channel scope, learn from a senior and experienced multi-functional team and see the impact of your contribution.


Launch new products online at top customers:

  • You coordinate online product launch plans (NPIs = New product Introduction), eMerchandising for key customers across channels and across product categories. You focus on operational excellence but also recommend what needs to be done to fine-tune execution.
  • Coordinate with regional Project, Etail and Category managers to build an optimised digital toolkit for every new product introduction and share the final version with the organization
  • Secure availability and implementation of content and assets, covering basic content (ATF images, text) as well as rich BTF content (syndicated and manual pages)
  • Set up new products with key customers, ensuring that products are launched on time with best-in-class content
  • Update our brand stores with new content. Develop recommendations on how to improve our NPI process

Continuously optimise product pages at top retailers & online marketplaces:

  • Monitor & optimise the product page content of our key products (production description, images, videos, increase conversion rate, improve content)
  • Improve SEO: auditing and adding keywords, rewording text (titles, bullet points). Execute change requests from Marketing & Category team and Key Account Managers
  • Communicate and collaborate with customer counterparts in order to secure and improve execution (variations, merging, widget, bundles, etc.)
  • Develop a strong understanding on which interventions have the biggest impact and build best practice guidance that helps us improve our launch toolkits.
  • Get in touch with customers directly in order to set up, maintain, and improve product pages content
  • Analyse performance and data sharing where available in order to measure the impact of the changes
  • Collaborate with other teams (content team, analytics, Amazon team, …) in order to share best practices and optimize your mission

Support in launching and optimising growing alternative go-to-market models e.g direct-to-consumer:

  • Support activation of online marketplace selling models with our partners (SKU, content set up)
  • Help to optimise content of key players on online marketplaces (incl. authorised resellers). Contribute to & support new Etail model assessment (e.g. direct-to-consumer website launches)
  • Coordinate and collaborate internally and externally. Work closely with the key account managers who manage relationships with customers
  • Work directly with customers / retailers for product set up, implementation and maintenance
  • Work with regional Etail team and especially Ops & Analysis Specialist, based in Sofia; for guidance and support
  • Work with external agencies (content, reviews, etc.)


  • Bachelor or Master degree in Marketing or Business Administration
  • Experience in Digital Marketing & eCommerce, working closely with major organizations, stakeholders, retailers, and/or online marketplaces (omnichannel and pure players)
  • Managed PIM, CMS, and CRM systems
  • Great collaboration skills, pro-activity and ownership
  • Excellent time management & ability to manage multiple projects, attention to detail and strong operational discipline
  • Fluent in English
  • The role may require occasional travel for customer meeting and onboarding
  • Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do

Questers Perks

    • Innovative & Agile Teams

      Innovative & Agile Teams

    • Challenging Projects & Leading-edge Technologies

      Challenging Projects & Leading-edge Technologies

    • Friendly & Supportive Atmosphere

      Friendly & Supportive Atmosphere

    • Socially Responsible Company

      Socially Responsible Company

    • 25 Days Paid Leave

      25 Days Paid Leave

    • Supplemental Health & Dental Care

      Supplemental Health & Dental Care

    • Competitive Remuneration Package

      Competitive Remuneration Package

    • Exceptional Social Package & Special Discounts

      Exceptional Social Package & Special Discounts

    • Tech & Soft Skills Training

      Tech & Soft Skills Training

    • Team Bonding Events

      Team Bonding Events

    • Fruity Afternoons

      Fruity Afternoons

    • Beer Thursdays

      Beer Thursdays

    • Excellent Office Location & Facilities

      Excellent Office Location & Facilities

    • A Wonderful Mountain-view Terrace

      A Wonderful Mountain-view Terrace

    • Free Bike Parking & Showers

      Free Bike Parking & Showers

    • Relaxing & Gaming Areas

      Relaxing & Gaming Areas


Equal Opportunity Employer

Here at Questers, we hire great people. No matter how you identify and where you’re from, you can belong here. What’s most important to us is having an inspiring, dynamic team who live our values of collaboration and excellence every day. And we're completely committed to fostering an open, supportive and inclusive culture where everyone can focus on just being themselves while also reaching their full potential.